The Treasurer of the State of New Jersey serves as the primary information repository for the State’s business, legal and financial communities. They hold leaders accountable for regularly discussing the organizational vision, mission, business objectives, and service standards during daily pre-shift meeting, as well as, monthly or quarterly departmental meetings (which are required, not optional).
Saddleback Communications: Innovation in business services With over 1200 business customers in Scottsdale, Arizona, Saddleback Communications has transformed its network and business, reducing its reliance on federal subsidies by 50 percent in the last six years.
An IT service may not be customer-facing, for example an IT service which is seen as ‘back office’ as it supports the execution of an internal business process, such as the support for a billing process which the Finance department would own and manage.
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On points 6 and 7, the first implementation point is IT, which then can be implemented using REST/POX/WS/CORBA/ERP etc, it isn’t really true to say that Business Strategy is then directly implemented by technology as there is pretty much always people/process/IT combined to deliver against a piece of business strategy.