As part of our ongoing commitment to the highest standards of customer service, the Business Service Network (BSN) has developed Business Service Network eService, a state-of- the-art program that allows customers to create and monitor service requests online 24 hours a day, 7 days a week. Our thorough knowledge of construction, technology and materials coupled with our years of architectural design and project management experience allows us to smoothly guide projects throughout the process to assure optimal results—quality architecture produced on-time and on-budget.
Furthermore, we deliver exclusive industry insights, analytics and automated decisioning capabilities that can help you make stronger offers, onboard new customers faster and establish a higher quality of service that maximizes account revenues throughout the customer relationship.
The benefits of adopting a BSM approach will vary for different organisations, but typically include: improved relationships with customers, suppliers and colleagues; service quality improvements; cost reductions through improved efficiency; and a reduction in service outages and the impact of outage.
The Internal Revenue Service announced this week it’s introducing a simplified option for claiming the home office deduction, which owners of home-based businesses and some other home-based workers use to write off the expense of using part of their residence for work.
In particular we pay attention to the similarities and differences between sourcing business and software services, the alignment between service management & engineering and sourcing & purchasing, the role of sourcing in the transformation of an organization towards a service-oriented paradigm, the role of architectural approaches to sourcing in this transformation, and the sourcing of specific services at different levels of granularity.